Effective date: 1 September 2026
Entity: Simply Now Pty Ltd (ABN 45 700 985 388) ("Simply Now", "we", "us", "our").
Product: The Performance Enabler platform, tools, websites and related services (the "Service").
This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies when you visit our websites, interact with us, or when personal information is provided to the Service by our customers.
We design and build the Service to help councils and other organisations coordinate, deliver and improve their work. The Service is deployed within each customer's own Microsoft tenant, so personal information recorded in it — for example, information about staff or community members — stays under that customer's control, and that customer remains responsible for it under the privacy law that applies to them. We handle personal information in our own right as an APP entity for our marketing, billing and account management, and when you contact us or visit this website. This policy sets out how we manage that information, and how the Service is architected so that we do not hold our customers' data.
The types of personal information we handle depend on your relationship with us. They may include:
Sensitive information: We do not seek to collect sensitive information (e.g., health, biometric, racial or ethnic origin, religious beliefs, sexual orientation) and ask customers not to upload such information unless we have expressly agreed in writing to support it and all legal requirements are met.
Directly from you when you create an account, communicate with us, or use the Service. From our customers (e.g., when they record staff or community data or connect systems). From standard web server request information when you visit this website.
We collect, use and disclose personal information to: provide and operate the Service; support and secure the Service; improve and develop the Service (including analytics and quality assurance); communicate with you about the Service, updates and policy changes; bill and administer accounts; market our services to business users, where permitted, with easy opt-out; and comply with laws, enforce our terms, and protect our legal rights.
Any aggregated or de-identified data we create is derived only from this website and from our own business records. We do not derive aggregated, de-identified, benchmarking or product-improvement data from customer Service data. Customer Service data remains under the customer's control and is not used by us for any purpose of our own.
The Performance Enabler is built on Microsoft Azure, Dataverse and Entra ID and is deployed within the customer's own Microsoft tenant, in Australian Azure regions. Personal information recorded in the Service is held under the customer's own control, access model and configuration. Simply Now holds configuration and deployment metadata for the platform; we do not hold copies of our customers' records, documents or operational data. We do not make solely automated decisions with legal or similarly significant effects about individuals.
We may send business users information about new features and services. You can opt out at any time using the unsubscribe link or by contacting us. We will not market to a person contrary to their expressed preferences or applicable law.
This website uses no analytics, no tracking and no advertising cookies, and loads no third-party tags. Simply Now sets no cookies of its own. The only information this site stores in your browser is a single local flag ("sn_cookie_notice") recording that you have dismissed the notice at the bottom of the page, so it is not shown again; it holds no personal information and is never sent to us. Our contact form is provided by an embedded third-party service, Knack (knack.com); when you use it, Knack may set cookies necessary for the form to function. You can control cookies and clear local browser storage through your browser settings; doing so may affect the contact form.
Customer Service data. The Performance Enabler is deployed within each customer's own Microsoft tenant. Microsoft and GitHub are the only third parties in that architecture, and the Microsoft services holding customer data are configured to Australian regions. We do not disclose customer Service data to any overseas recipient, and no customer Service data is hosted or processed outside Australia.
Our own business information. For our own marketing, billing and account administration we use professional advisers (lawyers, accountants) and Australian financial institutions, and we disclose information to regulators or law enforcement where legally required.
We take reasonable steps to keep personal information accurate, up-to-date and complete, and to protect it from misuse, interference and loss, and from unauthorised access, modification or disclosure. Safeguards include access controls, encryption in transit, role-based permissions, and logging. Because the Service is deployed within the customer's own tenant, retention and disposal of Service data are governed by the customer's own retention and disposal policy and the records legislation that applies to them — for Australian councils, their state's public records and local government legislation and the retention and disposal authorities made under it. Those rules are configured in the Service, and the customer controls archival and destruction. Simply Now retains its own records — contracts, billing, correspondence and configuration metadata — only for as long as needed for the purpose they were collected for and as law requires.
You may request access to or correction of personal information we hold about you by contacting us (see Section 14). Where we process personal information on behalf of a customer, we may refer you to that customer to fulfil your request. We will respond within a reasonable period and may require identity verification. If we decline a request (for example, where a legal exception applies), we will provide reasons.
Where lawful and practicable, you may interact with us anonymously or using a pseudonym (e.g., general enquiries). If you choose not to identify yourself, some features or requests may not be available.
We do not adopt, use or disclose government-related identifiers (such as TFNs, Medicare or driver licence numbers) as our own identifiers of individuals.
The Service is intended for use by organisations and adult professionals. We do not knowingly collect personal information about children. If you believe a child's information has been provided to us, please contact us so we can take appropriate steps.
Privacy contact:
Email: info@simplynow.com.au (or your usual Simply Now contact)
Postal: Privacy Officer, Simply Now Pty Ltd, Ground Floor, 68 Clarke Street, Southbank VIC 3006, Australia
If you have a question or wish to make a complaint about how we have handled your personal information, please contact us. We will acknowledge your complaint and aim to respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): Website: oaic.gov.au · Phone: 1300 363 992 · Post: GPO Box 5218, Sydney NSW 2001.
We may update this policy from time to time to reflect changes to our practices or the law. The updated policy will be posted on our website with a new effective date. Where changes are material, we will take reasonable steps to notify customers (e.g., email or in-product notice).