Effective date: 17 June 2026
Entity: Simply Now (ABN 77 120 860 346) ("Simply Now", "we", "us", "our").
Product: The Performance Enabler platform, tools, websites and related services (the "Service").
This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies when you visit our websites, interact with us, or when personal information is provided to the Service by our customers.
We design and operate the Service to help councils and other organisations coordinate, deliver and improve their work. We often handle personal information on behalf of our business customers (for example, information about staff, customers or community members that customers record in the Service). Where we act as an APP entity in our own right (e.g., for our marketing, billing and account management), this policy sets out how we manage that information.
The types of personal information we handle depend on your relationship with us. They may include:
Sensitive information: We do not seek to collect sensitive information (e.g., health, biometric, racial or ethnic origin, religious beliefs, sexual orientation) and ask customers not to upload such information unless we have expressly agreed in writing to support it and all legal requirements are met.
Directly from you when you create an account, communicate with us, or use the Service. From our customers (e.g., when they record staff or community data or connect systems). Automatically via cookies and similar technologies when you use our sites and Service. From third parties such as payment processors, analytics, identity or security services where permitted by law.
We collect, use and disclose personal information to: provide and operate the Service; support and secure the Service; improve and develop the Service (including analytics and quality assurance); communicate with you about the Service, updates and policy changes; bill and administer accounts; market our services to business users, where permitted, with easy opt-out; and comply with laws, enforce our terms, and protect our legal rights.
We may create and use aggregated and de-identified data derived from personal information and Service usage for analytics, benchmarking and product improvement, provided it does not identify you or any individual.
The Performance Enabler is built on the Microsoft ecosystem. Where the Service is deployed within a customer's own Microsoft tenant, personal information recorded in the Service is held under that customer's control and configuration. We configure available privacy and security options and do not make solely automated decisions with legal or similarly significant effects about individuals.
We may send business users information about new features and services. You can opt out at any time using the unsubscribe link or by contacting us. We will not market to a person contrary to their expressed preferences or applicable law.
We use cookies and similar technologies to operate, secure and measure the Service (e.g., remembering sign-in, load balancing, analytics). You can control cookies through your browser settings; disabling some cookies may affect functionality.
We disclose personal information to service delivery providers such as application and hosting platforms, workflow automation, email, chat/support, logging and analytics; payment processors for billing and fraud prevention; and professional advisers (lawyers, accountants) and regulators/law enforcement when legally required. These recipients may be located in Australia and overseas. Where reasonably practicable, we take steps to ensure such recipients are subject to privacy obligations substantially similar to the APPs or obtain consents where required.
We take reasonable steps to keep personal information accurate, up-to-date and complete, and to protect it from misuse, interference and loss, and from unauthorised access, modification or disclosure. Safeguards include access controls, encryption in transit, role-based permissions, and logging. We retain personal information for as long as needed to provide the Service and meet legal obligations. Unless otherwise agreed or required by law, we generally retain customer-provided Service data for the duration of the subscription and up to 30 days after termination to enable export, after which it may be deleted from active systems. Backup copies may persist for a limited period.
You may request access to or correction of personal information we hold about you by contacting us (see Section 14). Where we process personal information on behalf of a customer, we may refer you to that customer to fulfil your request. We will respond within a reasonable period and may require identity verification. If we decline a request (for example, where a legal exception applies), we will provide reasons.
Where lawful and practicable, you may interact with us anonymously or using a pseudonym (e.g., general enquiries). If you choose not to identify yourself, some features or requests may not be available.
We do not adopt, use or disclose government-related identifiers (such as TFNs, Medicare or driver licence numbers) as our own identifiers of individuals.
The Service is intended for use by organisations and adult professionals. We do not knowingly collect personal information about children. If you believe a child's information has been provided to us, please contact us so we can take appropriate steps.
Privacy contact:
Email: info@simplynow.com.au (or your usual Simply Now contact)
Postal: Privacy Officer, Simply Now, Ground Floor, 68 Clarke Street, Southbank VIC 3006, Australia
If you have a question or wish to make a complaint about how we have handled your personal information, please contact us. We will acknowledge your complaint and aim to respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): Website: oaic.gov.au · Phone: 1300 363 992 · Post: GPO Box 5218, Sydney NSW 2001.
We may update this policy from time to time to reflect changes to our practices or the law. The updated policy will be posted on our website with a new effective date. Where changes are material, we will take reasonable steps to notify customers (e.g., email or in-product notice).